Southwest employees watch a passenger’s fish

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It was a wild summer time at U.S. airports the place there have been extra cancellations and delays than ordinary as a consequence of spiking demand after the pandemic, understaffed airways and extreme storms. However a narrative from Tampa Worldwide Airport in Florida reveals that amid the chaos, there was a short glimmer of humanity.

Information Channel 8 in Florida reviews that after ending her freshman 12 months at school, Kira Rumfola was able to return house to New York for the summer time when she bumped into an issue at Tampa Worldwide Airport. Sadly, she wasn’t in a position to convey her pet betta fish, Theo, along with her on a Southwest flight house.

“As a latest addition to Kira’s life, Theo could be very particular to her, having supplied consolation and companionship as she adjusted to school life,” Southwest wrote in a Fb submit.

It’s in opposition to Southwest coverage to permit fish on its flights.

“Ismael, our Buyer Service Agent, talked Kira and her father by way of a number of choices,” Southwest wrote on Fb. “When nothing labored out, Ismael provided to handle Theo himself whereas Kira was house for the summer time.”


Kira swore she’d be again within the fall for the subsequent college session and would decide up her fish when she returned to Florida.

Based on a Southwest Twitter submit, Kira stayed in contact with Ismael and Jamee, his fiance and fellow Southwest worker, all summer time. The couple often shared pictures of Theo with Kira they usually even purchased him a bigger fish bowl.

On September 15, Southwest shared a photograph of Kira, Ismael and Jamee once they met as much as reunite the scholar and her fish. Kira gave the couple a present card as a thank-you. “Thanks once more for the present card, it was utterly pointless,” Jamee wrote in a textual content shared by Southwest. “We hope you guys received again to your dorm okay. Tell us when you want something.”

Theo lived with Ismael and Jamee for all the summer time—they needed to be a bit teary-eyed to see him go.

The story struck a chord with folks on Fb, who thought it was a tremendous present of customer support and humanity.

“That undoubtedly reveals going over and above. There’s nonetheless kindness in our world!” Shelly Tibbs Eber Caulfield wrote.

“Ismael deserves a promotion! He is clearly proven he is keen to do any-fin doable to assist a buyer,” Kristen Calvert wrote.

Matt Pope wins finest joke. “That’s the best fish story that includes a man named Ismael since that guide by Melville,” he wrote, making a reference to “Moby Dick.”

Everybody appreciates a terrific story about somebody going above and past of their job to assist a buyer. However what Ismael and Jamee did went far past customer support. They confirmed up as human beings to assist a stranger handle a beloved member of the family once they had run out of choices. Now, that’s a terrific instance of humanity at its finest.

The one remaining query is, what’s going to Kira do with Theo subsequent summer time?

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